At SINGH WORLD, we
are committed to providing high-quality cameras, photography, and electronics
products sourced from authorized importers and distributors. To ensure customer
satisfaction while protecting our business interests, we have established the
following returns and replacement policy.
If you wish to
request a refund, please contact our customer service team within 24 hours of
receiving your order.
Once your return is
received and inspected, we will notify you of the approval or rejection of your
refund.
If approved, your refund
will be processed, and a credit will automatically be applied to your original
method of payment within 5-7 business days.
The time it takes
for the refund to be credited to your bank account may vary depending on your
bank's processing times.
If you received a
defective or damaged item, please contact us within 24-48 hours of receiving
your order.
As proof, you need
to record an uncut unboxing video of the received shipment that should contain
the shipping label.
We will arrange for
a replacement of the same item once we have received the defective or damaged
item.
Shipping costs for
returning defective or damaged items will be covered by RetinaPix.
Once an order is
placed and payment is received by SINGH WORLD, it cannot be cancelled,
returned, or refunded. This policy applies to all products sold by SINGH WORLD.
After placing the
order, if the customer changes his/her mind to buy another product in exchange
for the ordered product, it has to be a separate order and no refund will be
initiated to the customer. The customer needs to either accept the product,
leave it with us, or return the product.
After placing the
order and payment is successful, if the customer picks up the product from the
store, it cannot be returned or exchanged in any case.
Products found to be
defective or malfunctioning within the warranty period should be addressed
directly to the respective brand's authorized service center. SINGH WORLD is
not liable for any defects or malfunctions of products once delivered or picked
up by the customer.
All products sold by
SINGH WORLD are covered under the manufacturer's warranty. Customers are
advised to read the warranty terms provided by the manufacturer at the time of
purchase.
In case of any
defects or malfunctions, customers should contact the authorized service
centers of the product's brand. The service centers will handle repairs,
replacements, or any other warranty services as per the manufacturer’s
guidelines.
We ensure that all
products delivered are 100% original and in new condition, sourced directly
from authorized importers and distributors. We maintain stringent quality
checks to minimize any issues arising from the customer’s end.
SINGH WORLD is not
liable for any loss or damage to the product once it is delivered or picked up
by the customer. Customers are responsible for the care and maintenance of the
product post-delivery.
Any claims for
missing items or items damaged in transit must be reported to us within two
business days of receipt of the product.
Opened software, ink
cartridges, batteries, and personalized items cannot be returned or exchanged
unless found to be defective.
Items indicated as
non-returnable on our website or marked as special-order merchandise are also
not eligible for return.
If a product is
found to be defective, it may be exchanged for the same model or a
manufacturer’s equivalent model at the discretion of the authorized service
center. The return shipping fees for verified defective items will be
reimbursed by the service center.
The time required to
process an exchange for defective items will vary depending on the service
center of the brand. SINGH WORLD cannot guarantee a specific timeframe for
exchanges as it is subject to the policies and procedures of the respective
service centers.
Refunds are not
applicable under our strict no return policy. In cases where a refund is
warranted by the authorized service center, it will be processed as per their
terms and conditions.
The timeframe for
processing refunds will vary depending on the service center of the brand.
SINGH WORLD cannot guarantee a specific timeframe for refunds as it is subject
to the policies and procedures of the respective service centers.
SINGH WORLD reserves
the right to amend this policy at any time. Any changes will be communicated
through our website and will apply to all orders placed after the policy has
been updated.
Welcome to Flaxzy.com
a brand of Singh World! We are committed to delivering your orders in a timely
and efficient manner. Please review our shipping policy for detailed
information on our shipping procedures. This Shipping Policy outlines our
procedures for domestic shipping within India as well as International
Shipping. By placing an order with us, you agree to the terms outlined below.
·
Orders are processed
within 1-2 business days.
·
Standard shipping
typically takes 3-5 business days after the order is processed.
·
Expedited shipping
options are available at an additional cost and usually take 1-3 business days
after processing.
·
Orders are processed
within 1-2 business days.
·
Standard international
shipping typically takes 7-15 business days after the order is processed,
depending on the destination country.
Please note that
shipping times may vary due to customs clearance and other factors outside our
control. We will provide tracking information as soon as your order is shipped.
·
Handling Time:
All orders require a minimum of 1 business day for
processing before dispatch. This includes time for sourcing, packaging, and
preparing your order for shipment.
·
Order Cut-off Times:
Orders placed before 1 PM on a business day will be
processed on the same day, subject to stock availability and successful payment
verification. Orders placed after 1 PM will be processed the next business day.
·
Non-business Days:
Orders placed on Sundays or public holidays will be
processed the following business day.
·
Customization:
Orders requiring engraving or customization may require up
to 10 business days for processing before dispatch. Customers will be notified
of any delays.
·
Within New Delhi:
After dispatch, delivery within New Delhi typically takes
2-3 business days. However, delivery may occur earlier depending on various
factors.
·
Other Cities:
For orders outside New Delhi, delivery times range from
3-7 business days post-dispatch, depending on the destination and other
logistical factors.
·
Rural Areas:
Deliveries to rural addresses may require additional time.
·
Bluedart:
Our primary shipping partner for domestic deliveries.
Tracking information will be provided via email once your order is dispatched.
·
DHL:
Our shipping partner for international deliveries. DHL
ensures reliable and timely international shipping services. Tracking
information will be provided via email once your order is dispatched.
·
International Shipping
Charges:
International shipping is
chargeable and depends on various factors, including shipment type, size,
volumetric weight, destination, fuel surcharge, and custom duties. Exact
charges will be calculated at the time of checkout.
·
Restrictions:
We do not ship to PO boxes or military addresses. Orders
to such addresses may be canceled.
·
Verification:
The shipping address and pin code will be verified before
processing payment. If the address is not serviceable, customers will be
contacted for an alternate address.
·
Transfer of Risk:
The risk of loss or damage to the products transfers to
the customer upon delivery.
·
Acceptance:
Upon delivery, customers are deemed to have accepted the
products. Ownership of the products transfers upon full payment and delivery.
·
Cancellation Window:
Orders can be canceled within 6 hours of placement if the
status is "pending." To cancel, contact our Customer Support Team
with your order number.
·
Processed Orders:
If an order has already been processed, it cannot be
canceled. The decision to allow cancellation rests solely with SINGH WORLD.
·
Perishable Goods:
Orders for perishable goods cannot be canceled once
processed.
·
Responsibility:
Customers are responsible for return shipping costs. It is
recommended to use a courier or insured parcel service for tracking purposes.
SINGH WORLD is not liable for lost, stolen, or mishandled returns.
·
Re-delivery Costs:
Any additional costs incurred due to incorrect or
incomplete address details provided by the customer will be charged to the
customer.
·
Neglect or Refusal:
If a customer neglects or refuses delivery, they may be
liable for any resulting fees or charges incurred by SINGH WORLD.
·
6.1 Order Cancellations
by Customer:
Once an order is placed,
whether via full payment or partial payment, it cannot be canceled by the
customer. No refunds will be issued for orders canceled by the customer after
the payment has been made.
·
6.2 Order Cancellations
by SINGH WORLD:
If SINGH WORLD is
unable to fulfill the order due to incorrect pricing or other reasons beyond
our control, customers will be informed immediately. In such cases, a full
refund will be processed.
·
6.3 Delayed Shipment or
Delivery:
If SINGH WORLD is unable
to provide the product to the customer within 30 days beyond the expected date
of shipment or delivery, a full refund will be issued to the customer.
For any questions or
concerns regarding our shipping policy, please contact us at:
Address:
II, O-44, Block O, Lajpat Nagar II,
Lajpat Nagar, New Delhi, Delhi 110024
Email: info@singhworld.in
Orders over $100
Within 30 days returns
100% secure payment
Guaranteed price
